Hints Terms of Service

These Terms govern your organization’s use of Hints, the AI sales assistant that updates your CRM from your messaging app. Effective date: October 1, 2026.

1. Agreement

These Terms are an agreement between Hintsflow Inc. (“Hints”, “we”) and the organization that uses Hints (“you”). Hints is a tool for businesses.

• By creating an organization, the owner accepts these Terms for that organization and confirms they are authorised to do so.

• By accepting an invitation, a member agrees to use Hints under these Terms on their organization’s behalf.

• You must be at least 18 and use Hints for your work, not as a consumer.

Our Privacy Policy explains how we handle personal data. If your organization signs a separate agreement or Data Processing Addendum with us, that document wins where it conflicts with these Terms.

2. The service

Hints is an AI sales assistant. Your team messages it in Telegram or WhatsApp, by text or voice, and it reads and updates your organization’s CRM (HubSpot, Pipedrive or Salesforce) for you. You manage your organization, connections and plan in the Hints web app at https://i.hints.so.

• Hints answers in English. It understands other languages and voice notes up to 5 minutes long.

• Hints may look up public web pages to answer a request.

• Features differ by CRM, and we may change, add or remove features. We will tell owners in advance about changes that materially reduce what Hints does for them.

3. Accounts, organizations and roles

You sign in to Hints with your email address and a one-time code or link. Each account belongs to one organization.

• Owner. The person who creates the organization is its owner. The owner chooses the organization’s CRM, invites and removes members, manages the plan and billing, and can transfer ownership or delete the organization.

• Members. Members join by invitation (an invitation link is valid for 7 days) and connect the organization’s CRM and a messenger with their own accounts.

• One CRM per organization. All members use the CRM the owner connected; the owner can change it, which disconnects every member from the previous one.

You must give accurate information, keep your sign-in and messenger links to yourself, and tell us at ask@hints.so if you think your account was used without permission. The owner is responsible for who they invite and for members’ use of Hints under these Terms.

4. Connected services

Each member connects the organization’s CRM, and optionally their own Stripe account, by signing in to that service. Hints then acts only as that member, with that member’s own permissions in the connected service; it never uses another member’s or the owner’s access.

• CRM. Hints reads and, after confirmation, changes records through the CRM’s official connection. What Hints can change also depends on that CRM: for example, it cannot delete records in Pipedrive other than activities, or in HubSpot other than a single task.

• Stripe (optional). Hints reads your Stripe data to answer questions about payments, invoices and subscriptions. It cannot change anything in Stripe.

• Your accounts, your terms. Your use of each connected service stays subject to that service’s own terms. You confirm you are allowed to connect it and to let Hints process its data.

• Disconnecting. A member can disconnect at any time in the web app; the owner can change the organization’s CRM. Hints then deletes the stored access to that service.

5. Changes to your data

Hints reads your CRM to answer you, and changes it only through a plan you confirm.

• Confirmation (MANUAL, the default). Before any change, Hints shows the plan: what it will create, update or delete, and in which records. Nothing changes until you confirm it in your messenger. A plan expires if you do not answer, and you can cancel it or stop a running request with /stop.

• AUTO. You can let Hints make simple changes without asking, such as one new or updated record. Deletions, bulk changes, changes to an existing record’s owner or links, and other changes Hints treats as sensitive always ask, even in AUTO. You can switch AUTO off at any time.

• One attempt. Hints sends each confirmed change once. If it cannot tell whether a change went through (for example after a network failure), it tells you and does not repeat it, so you can check the record yourself.

You are responsible for the changes you confirm or allow through AUTO. Check plans carefully, especially deletions.

6. AI output

Hints uses AI models to understand your messages, voice notes and CRM records, and to write answers and planned changes. AI output can be incomplete, out of date or wrong, even when it sounds certain.

• Check answers before you rely on them, and check every planned change before you confirm it.

• Hints shows what it will change in plain words and the records it will touch; it does not act on a plan you have not confirmed, except within AUTO (section 5).

• Hints does not send messages to your contacts, take payments, or make changes your CRM connection does not allow. Some kinds of change are not available for some CRMs; Hints tells you when it cannot do something.

You are responsible for how you use Hints’ output, including any decision you make with it.

7. Acceptable use

You and your organization’s users must not use Hints to:

• break the law, or infringe anyone’s rights, including privacy and data protection rights;

• send spam, bulk or unsolicited messages, or messages to people who have not agreed to receive them;

• process data you are not allowed to process, or access CRM records or accounts you are not authorised to use;

• probe, overload, reverse engineer or work around Hints’ security, usage limits or confirmation steps;

• share your sign-in, invitation links or messenger links with people outside your organization;

• make decisions with legal or similarly significant effects on people (for example credit, employment or insurance decisions) based only on Hints’ output;

• use Hints from, or for anyone in, a country or territory under comprehensive sanctions, or for anyone on a sanctions list.

We may suspend access that breaks these rules (section 11).

8. Plans, trial and billing